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How w888 Handles Your Personal Information

We built this for Pakistan, and that means being straight about how your data moves through our platform — from the moment you open an account to every JazzCash or Easypaisa transaction you make.

Account Data ProtectedPayment Records SecuredYour Rights, Your RequestPakistan-Focused Policy
w888 How w888 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

Have a question about what we hold on your account, or want to request a copy of your data? Our support team handles privacy requests directly. Reach out through any of the channels below and mention your registered mobile number so we can locate your account quickly.

Team online

Live Chat

Open the chat icon in the lobby to connect with our support team. Quote your account number and the nature of your privacy request.

Email Support

Send your data request or privacy question to our support address. Include your registered number and a brief description of what you need.

Account Help Centre

Visit the Help section inside your account dashboard. You will find a privacy request form where you can submit a data access or deletion query.

DATA SECURITY PRACTICES

How We Protect and Manage Your Information

Security is not an afterthought on our end — it runs through every layer of the account and payment flow. Here is what we actually do with the data we hold, and how long we keep it.

Encryption in Transit and Storage

All data passing between your device and our servers uses SSL. Payment wallet references and personal details at rest are encrypted, not stored as plain text.

Cookie and Session Control

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can manage or delete cookies from your browser settings at any time.

Data Retention Windows

Account and transaction records are kept for as long as your account is active and for a period afterward as required by applicable regulations. You can request deletion once your account is closed.

Requesting Changes or Deletion

You can ask us to correct inaccurate information or delete your account data entirely. Submit a request through Live Chat or the Help Centre form with your registered number.

Common Privacy Questions

These are the questions we hear most from Pakistan account holders about how their data is handled. If your question is not here, reach out via Live Chat.

We collect your name, mobile number, and the details you provide during verification. If you use JazzCash, Easypaisa, or Raast, transaction references are also recorded against your account.

Wallet references are encrypted at rest. We never store your full wallet PIN or password — only the transaction ID and wallet number needed to confirm a payment cleared.

Yes. Submit a data access request through the Help Centre form or via Live Chat. Include your registered mobile number and we will compile your account data for you.

We do not sell your data. Sharing is limited to payment processors like JazzCash, Easypaisa, and Raast, and to any regulatory requirement that applies in your eligible region.

Close your account first, then submit a deletion request through the Help Centre. We will remove your personal data within the timeframe permitted by applicable local regulations.

We use session cookies for login continuity and functional cookies for lobby preferences. Clear or block them from your browser settings — though some platform features may not load without them.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.